Shipping policy

Shipping Policy

At OH MY GI, we're committed to providing a seamless shopping experience, including fast and reliable shipping. Please review our updated shipping policy below for key information about delivery times, costs, and order processing.

---

1. Shipping Locations

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

---

2. Shipping Costs

• UK Shipping: £2.99 per order
  (Standard shipping rate applied at checkout.)

---

3. Order Processing & Dispatch Times

• Standard items are typically dispatched within 1-2 working day (Monday–Friday, excluding public holidays).

• Some products are marked as "MADE TO ORDER" in their product titles. These items are specially produced and will take up to 2 weeks for dispatch. This is clearly stated in the product name so you can identify them before ordering.

---

4. Delivery Times

• UK Orders: Estimated delivery is 1–2 business days after dispatch.
  Please note: Delivery times are estimates and may be affected by external factors such as carrier delays or extreme weather.

---

5. Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with tracking information (if applicable).

---

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We’ll work quickly with the carrier to help resolve the issue.

---

7. Contact Us

If you have any questions or need support regarding your delivery, we’re here to help:

OH MY GI
📧 Email: ben@ohmygi.co.uk

---

Thanks for shopping with OH MY GI — we appreciate your support and can’t wait for you to receive your gear!